Help & Support

Tap Sign up on the welcome screen, enter your email, and create a password. You'll receive a verification email — confirm the link to finish setting up your account.

Check your spam or junk folder first. If it's not there, tap Resend verification on the sign-in screen. If you still don't see it after a few minutes, contact support@prop-folio.app.

On the sign-in screen, tap Forgot password? and enter your email address. We'll send a reset link that opens directly back in the app.

Open Account from the bottom navigation, scroll to the bottom, and tap Delete account. This permanently removes your profile, saved properties, and all associated data within 30 days.

Subscription cancellations must be handled separately — see Settings → Apple ID → Subscriptions on your device.

Each property import uses one credit. Your subscription includes a monthly credit allotment — 1 per month on Standard, 20 per month on Pro. Additional credits can be purchased as one-time packs from the Credits screen.

Credits never expire while your subscription is active and roll over month-to-month.

Standard ($1.99/mo) — App access plus 1 import credit per month. New subscribers receive a free first month.

Pro ($19.99/mo) — Everything in Standard plus 20 import credits per month and access to Pro-only features as they ship. No free-month offer on Pro.

Prices are shown in-app at the moment of purchase in your local currency.

Credit packs require an active membership (Standard or Pro). Once subscribed, you can top up with 1-, 5-, 10-, or 20-credit packs whenever you need more imports than your monthly allotment.

Cancel through Apple, not through the app. Open Settings on your iPhone → tap your name → Subscriptions → Prop-Folio → Cancel Subscription. Your access continues until the end of the current billing period.

Pull-to-refresh the Account screen, or close and reopen the app — credit balance refreshes when you return from a successful purchase. If credits still don't appear after a minute, tap Restore purchases in Account. If the issue persists, email support@prop-folio.app with the date and amount of your purchase.

Three: Traditional Buy & Hold (long-term rental), BRRRR (buy, rehab, rent, refinance, repeat), and Fix & Flip (buy, renovate, sell). You select a strategy when you import a property and can change it later from the property detail screen.

Each strategy has its own scoring formula tuned for that strategy's most important outcomes:

• Buy & Hold: weighted toward monthly cash flow, cap rate, and DSCR.
• BRRRR: weighted toward cash left in deal after refi, recouped percentage, and post-refi cash flow.
• Fix & Flip: weighted toward projected profit, ROI, and the MAO delta.

When required inputs are missing, the score shows Incomplete Analysis instead of a misleading number.

Yes — import the property once, then use the strategy selector to switch between Buy & Hold, BRRRR, and Fix & Flip. Each strategy stores its own assumptions and score independently, so you can compare them without re-importing.

Rent estimates come from an industry-standard rent AVM. On import, we pull a property-level estimate. From the Unit Mix card, Refresh estimates re-queries the comp source once per unit using that unit's actual bed/bath configuration, so each row gets a comp matched to its specific layout.

If you've entered an ARV manually, that value always takes priority. Otherwise we use a researched-multiplier model: a base property value (from our AVM source or your purchase price) plus a renovation uplift calculated per category using Remodeling Magazine Cost vs. Value national averages. Estimates display an (est.) suffix — tap to override.

AVM-based rent estimates generally fall within ±10–15% of actual asking rents, with wider variance in less-trafficked submarkets. Always verify with local comps and your own knowledge before making an offer. Prop-Folio is an analysis tool, not a guarantee of future performance.

Per-unit rent rows stay blank until you tap Refresh estimates. If you import a multi-unit property without bed/bath data per unit, we don't divide the building-wide rent across rows — that would invent numbers. Add bed/bath via the unit edit modal, then tap Refresh.

Force-quit and reopen the app. Most launch issues resolve once the session refresh and subscription state finish loading in the background. If the problem persists, make sure you're on the latest App Store version, then contact us with your iOS version and device model.

Address normalization can occasionally drop the street line for hard-to-geocode addresses. Open the property, scroll to the bottom, tap Delete property, and re-import — the latest version detects this case and falls back to the explicit street/city/state/ZIP you provided.

Open the property and tap the Share icon in the top header. Prop-Folio generates a multi-section PDF covering the headline analysis, market context, renovation breakdown, and your deal notes. You can email it, AirDrop it, or save it to Files.

Prop-Folio currently supports Chicago and Cook County, IL. We're starting where our data is deepest and expanding to new metros as we validate each market's data quality. If there's a metro you'd like us to prioritize, email support@prop-folio.app — we prioritize new markets by user demand.

Not at this time. Prop-Folio is currently US-only, starting with the Chicago metro. International coverage is not currently planned.